The first week of November is designated as Canadian Patient Safety Week. The theme “Ask.Listen.Talk” promotes communication amongst patients, families, and healthcare providers. This year, patient and family advisors became actively involved in sharing this message to other patients, families, visitors and staff.
Patient & Family Advisor volunteers and hospital staff joined together to share information with patients, families, visitors and staff about best practices in patient safety. Storyboards focused on two areas of safety – the importance of the ID band and ways to be actively involved in care. The patient & family advisors talked with other patients, families, and visitors about their role in enhancing patient safety and the importance of speaking up. We handed out information on how to be involved in their care. We asked “What could we do differently to make you feel safe at Chatham-Kent Health Alliance?” We showed others how, as healthcare providers, we ask patients to tell us who they are in two ways before putting the ID band on. We taught them how we ask them to check and make sure the information on the ID band is correct, and that we check the ID band before giving medication or treatment. We also encouraged patients and families to “speak up” to be actively involved in their care.
Working with patients and families as active partners in care can improve communication that helps create safer care.
Patient & Family Advisor volunteers and hospital staff joined together to share information with patients, families, visitors and staff about best practices in patient safety. Storyboards focused on two areas of safety – the importance of the ID band and ways to be actively involved in care. The patient & family advisors talked with other patients, families, and visitors about their role in enhancing patient safety and the importance of speaking up. We handed out information on how to be involved in their care. We asked “What could we do differently to make you feel safe at Chatham-Kent Health Alliance?” We showed others how, as healthcare providers, we ask patients to tell us who they are in two ways before putting the ID band on. We taught them how we ask them to check and make sure the information on the ID band is correct, and that we check the ID band before giving medication or treatment. We also encouraged patients and families to “speak up” to be actively involved in their care.
Working with patients and families as active partners in care can improve communication that helps create safer care.
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