Chatham-Kent Health Alliance Service Excellence Kick-Off!!!

January 25 marked the kick-off date for a new service excellence strategy being implemented at Chatham-Kent Health Alliance (CKHA). On that date, the first session of “The Language of Caring” was presented to our Formal Leadership Team. The Language of Caring will help us develop the skills to ensure the person we are caring for feels the care we provide.

Over the next few months, we will focus on implementing one skill at a time. Once carried out, we will be seen as leaders in Service Excellence, this is an outstanding accomplishment – setting the bar high for those who follow in our footsteps. It will be wonderful to see our staff recognized for their caring attitudes.

The organization, our patients and their families have so much to gain from this strategy; I want CKHA to stand for one thing, wonderful, caring people, dedicated to patients and their families.

As an exceptional community hospital – setting standards – exceeding expectations, we will have the skills to ensure people will feel our caring – each time – every time. There is no better reason than this to start now.

Below is a photo of the educational session with the Formal Leadership Team for the Language of Caring.