The Language of Caring is a strategy to improve the patient experience at Chatham-Kent Health Alliance (CKHA). You may wonder why we are doing this now.
We are doing this because we are Caring People, Caring for People, and we want to be able to communicate that caring to our patients and their families each and every time. At CKHA, we take service excellence seriously and this will build on the strengths we already have in place.
Being able physically care for people as well as articulate our caring will, we believe, improve outcomes for our patients.
For more on this, please take a few minutes and take a look at the video below. Thank you
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