Making rounds is a process where hospital staff make frequent visits or ‘rounds’ to check on patients and their well-being. Frequent rounding is a powerful evidence-based tactic that improves patient satisfaction and saves lives. Through the Excellent Care for All Act and our Quality Improvement Plan, we have renewed our promise to provide excellent care to all of our patients.
Evidence shows that when used in the Emergency Department, frequent rounding decreases the number of patients who leave without being seen; patient falls; patient and family requests for assistance, and, improves patient satisfaction with quality of care.
On the Medicine Unit at CKHA, there is already evidence that frequent rounding is making a difference. In May of 2010, the Medicine Unit leadership team initiated frequent patient rounding sessions using the 4P’s and 2R’s. Following an action plan, staff make regular rounds and assess Pain, Positioning, Personal Hygiene (toileting) and Placement (putting items within reach), the 4P’s. At the same time they Respond to any questions and Reassure that they are there to help and will return frequently, the 2R’s. The entire interaction is completed with the question “Is there anything else I can do for you? I have the time.”
Frequent rounding improves patient and family satisfaction and patient safety, and even saves lives. Plans are underway to spread it to other care areas of the hospital soon. Chatham-Kent Health Alliance is full of caring people, caring for people.
Evidence shows that when used in the Emergency Department, frequent rounding decreases the number of patients who leave without being seen; patient falls; patient and family requests for assistance, and, improves patient satisfaction with quality of care.
On the Medicine Unit at CKHA, there is already evidence that frequent rounding is making a difference. In May of 2010, the Medicine Unit leadership team initiated frequent patient rounding sessions using the 4P’s and 2R’s. Following an action plan, staff make regular rounds and assess Pain, Positioning, Personal Hygiene (toileting) and Placement (putting items within reach), the 4P’s. At the same time they Respond to any questions and Reassure that they are there to help and will return frequently, the 2R’s. The entire interaction is completed with the question “Is there anything else I can do for you? I have the time.”
Frequent rounding improves patient and family satisfaction and patient safety, and even saves lives. Plans are underway to spread it to other care areas of the hospital soon. Chatham-Kent Health Alliance is full of caring people, caring for people.
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