Language of Caring

Recently I attended the first in a series of nine skill building workshops designed to “hard wire” skills that make our caring felt. During this session we learned how speaking from the heart can help people become less anxious. I think that’s important, coming to the hospital certainly increases anxiety even in the calmest of people. Being able to make our patients, their families and our coworkers feel less anxious while in a stressful situation is healthier for everybody!

When we speak from the head, people get valuable information, but they don’t feel our caring. Speaking from the heart will allow us to meet our patients’ health care needs and make our caring felt. People don’t care how much we know, until they know how much we care. Powerful words and a powerful lesson learned.

The next session is called ”The Practice of Presence”, I’m looking forward to that one and will tell you about it after I’ve had the chance to participate.

 Thanks for reading!