Quality Improvement Plan

The Excellent Care for All Act (ECFAA) requires that hospital organizations develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public. The QIPs are an opportunity to highlight an organization's commitment to delivering high quality health care; creating a positive patient experience; ensuring that it is responsive and accountable to the public; holding its executive team accountable for its achievement; and being transparent. The Professional Practice Team, in collaboration with the Infection Prevention and Control (IPAC) team, and Quippy, our mascot, provided two-hour education sessions throughout the months of February and March to every Registered Nurse and Registered Practical Nurse at Chatham-Kent Health Alliance (CKHA). The QIP Education focused on Pressure Ulcers (bedsores), Falls, Early Warning Scoring System (a system used to identify subtle changes in a patient’s condition) and Clostridium-difficile (C-diff), the most common cause of infectious diarrhea in hospital. CKHA is fortunate to have committed, dedicated and caring staff that are always looking for ways to improve care for their patients. As an “Exceptional Community Hospital, Setting Standards - Exceeding Expectations” we recognize there is always room for improvement. The recent QIP education allowed nurses to share knowledge, develop awareness, engage and empower staff, and, as a result, to raise the bar of service excellence. At times, the sessions were lively, interactive and motivating for the participants and the facilitators. Each and every staff member has contributed to the success of CKHA’s Quality Improvement Plan for 2011/2012. Inpatient Satisfaction has increased to 70%, Pressure Ulcers on Continuing Care have decreased by 3%, Central Line infection rate continues to be zero (for a total of 42 months) and there has been two quarters where the C-diff Infection rate at Sydenham was zero. Congratulations to everyone… YOU have made a difference!