I’ve now attended the third in the
series of nine skill building workshops designed to “hard wire” skills that
make our caring felt. During this session we talked about Acknowledging Feelings.
Every
day we work with people who are filled with feelings; patients who are tired
and anxious, family members who are worried or overwhelmed, coworkers who are
swamped or grateful. When we tune in to people’s feelings we ease their anxiety
and make our caring felt.
We
learned to respectfully check out whether or not we’ve read the person right. Make
sure you ask questions such as, you sound… or you seem… Once you understand how
the person is feeling you know how to help and the person feels understood.
We
also learned what not to do, we should never:
- Tell someone you know how they feel;
- Dismiss the person’s feelings, or
- When you reflect back, don’t sound annoyed or angry.
When the people we serve are full of
feelings, it is healing for them to be understood. We also demonstrate that we are, caring
people, caring for people.
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